- 配信日
- 2017年09月13日
- 配信先グループ
- English
- [IKE17-25]Dealing with Trouble after Purchase of Consumer Products
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You can contact the Consumer Counseling Office for help with contract-related problems you’ve had when purchasing products or using services. A consultant will help solve your problem through advice or mediation.
Examples:
〇After ordering a product over the Internet, you receive a different item and are having trouble returning it to the vendor.
〇After becoming a member of an organization to make money, you find that you are actually losing money.
〇After borrowing from a money lender you are unable to repay your debt.
If you are having difficulties, please call us for consultation
□Getting Help from a Consumer Counseling Office/Kanagawa Prefecture
(Chinese) http://www.pref.kanagawa.jp/uploaded/attachment/573815.pdf
(Korean) http://www.pref.kanagawa.jp/uploaded/attachment/573816.pdf
(Portuguese)http://www.pref.kanagawa.jp/uploaded/attachment/573819.pdf
(Spanish) http://www.pref.kanagawa.jp/uploaded/attachment/573818.pdf
(English)http://www.pref.kanagawa.jp/uploaded/attachment/573814.pdf
□Consumer Hotline
If you don’t know the number to call for assistance, please call the Consumer Hotline.
If you don’t speak Japanese, please have someone who can interpret for you when calling us.
Tel: 188 (Japanese only)/Consumer Affairs Agency, Government of Japan
http://www.caa.go.jp/region/pdf/150624_kouhyou_1.pdf
※Please let us know if the link does not work.
E-mail: infokanagawa@kifjp.org
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Kanagawa International Foundation
E-mail:infokanagawa@kifjp.org
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http://www.kifjp.org/infokanagawa/en
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